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Acceptable Use Policy

Customers may only use BlackSun’s services for lawful purposes. Our acceptable use policy is one of zero tolerance. BlackSun reserves the right to immediately terminate service to customer without notice, liability, refund, or continuance of any prepaid service fees as a result of any of the following: 

Illegal Activity, File Sharing, Adult Material and Acceptable Content
Unauthorized distribution, sharing or copying of copyrighted software (including MP3s, DSS codes, Bit Torrent), violation of Canadian or US export restrictions, embarrassment, fraud, trafficking in obscene, adult or pornographic material, drug dealing and other illegal activities. 

 Services cannot be used to transmit or store any content or communications (commercial or otherwise) that are illegal, harmful, fraudulent, libelous, slanderous, threatening, abusive, harassing, defamatory, vulgar, obscene, profane, hateful, racially, ethnically, confirmed to be criminal misinformation, or otherwise poses a threat to the public. This prohibition includes use of the Services by a hate group or content or communications that originate from a hate group or are exploitative, abusive, or hate speech. 

Net Abuse Spam
Spam Unsolicited advertising email, using a non-existing email address on a commercial solicitation, spamming, trolling, mailbombing, subscribing someone else to a mailing list without that person’s permission or cross-posting articles to an excessive number of newsgroups 

Misuse of System Resources
Consuming excess CPU time, system resources, bandwidth or storage. Attempting without authorization to enter into a secured computer system. Hacking or otherwise altering of a site owned and operated by another person. 

BlackSun reserves the right to modify or otherwise amend this AUP without prior notice or warning. Please email complaints to abuse@blacksun.ca. 

Reasonable Server Usage
Shared hosting space may only be used for web files, active email and content of User Websites. Shared hosting space may not be used for storage (whether of media, emails, or other data), including, as offsite storage of electronic files, email or FTP hosts. BlackSun expressly reserves the right to review every shared account for excessive usage of CPU, disk space and other resources that may be caused by a violation of this Agreement or the Acceptable Use Policy. BlackSun may, in our sole discretion, terminate access to the Services, apply additional fees, or remove or delete User Content for those accounts that are found to be in violation of BlackSun’s terms and conditions. Shared servers are not limited in their bandwidth allowance. Unlimited bandwidth usage is not available for dedicated or virtual private servers which are subject to the terms of the plan you purchased and can be viewed in your control panel. Where there are no restrictions/limits on the number of websites to be hosted on a single hosting plan, server resources (CPU and RAM) are limited to the plan level you subscribe to and these limits may limit performance of unlimited website hosting per hosting plan level. 

BlackSun hosting resources that are listed as unlimited carry these restrictions. You may not: 

  • Use twenty-five percent (25%) or more of our system resources for longer than ninety (90) seconds at a time. Activities that could cause this excessive use, include but are not limited to: CGI scripts, FTP, PHP, HTTP, etc. 
  • Run stand-alone, unattended server-side processes at any point in time on the server. This includes any and all daemons, such as IRCD. 
  • Run any type of web spider or indexer (including Google Cash / AdSpy) on shared servers. 
  • Run any software that interfaces with an IRC (Internet Relay Chat) network. 
  • Run any bit torrent application, tracker, or client. You may link to legal torrents off-site, but may not host or store them on our shared servers.
    Participate in any file-sharing/peer-to-peer activities 
  • Run any gaming servers such as counter-strike, half-life, battlefield1942, etc. 
  • Run any BitCoin or other crypto-currency mining servers 
  • Run cron entries with intervals of less than fifteen (15) minutes. 
  • Include the URL when using PHP include functions for including a local file. Instead of including ‘https://yourdomain.com/include.php’, use ‘include.php’ or ‘/home/username/public_html/include.php’. 
  • Force html to handle server-side code (like php and shtml) to help reduce usage. 

Inode Usage
The use of more than two hundred and fifty thousand (250,000) inodes on any shared or reseller account may result in a warning, and if no action is taken to reduce the excessive use of inodes, your account may be suspended. If an account exceeds one hundred thousand (100,000) inodes it will be automatically removed from our backup system to avoid over-usage, however, databases will still be backed up as a courtesy in our sole discretion. Every file (i.e. a webpage, image file, email, etc.) on your account uses up one (1) inode. 

User accounts that constantly create and delete large numbers of files on a regular basis, have hundreds of thousands of files, or cause file system damage may be flagged for review and/or suspension. The primary cause of excessive inodes is typically due to Users leaving their catchall address enabled, but never checking their primary account mailbox. Over time, tens of thousands of messages (or more) build up, eventually pushing the account past an acceptable amount of inodes. To disable your default mailbox, login to cPanel and choose “Mail”, then “Default Address”, “Set Default Address”, and then type in: “:fail: No such user here”. 

Database Usage
Shared and reseller accounts may not run any database queries longer than fifteen (15) seconds. Shared or reseller cPanel accounts using more than five thousand (5,000) database tables or hosting a single database that is larger than five (5) gigabytes, or any number of databases that total more than ten (10) gigabytes in size may be reviewed and receive a warning after which the account’s databases may be excluded from BlackSun generated backups. All database tables should be indexed appropriately. High database usage may also impact CPU and RAM resource usage limits, as set forth in Section 15 of the General Terms of Service, which may result in the Subscriber’s cPanel account being flagged for review and/or suspension.